In its most generic form, design refers to a plan for the construction of an object or a system. As such, it often requires disciplined set of steps, often called design process. It’s initial idea and purpose is to provide well established framework, foundations for design-related work. But often, design process can be too complex and harmful.Design process, yes, but…

Best practices are valuable in the UX field. However, often we use them without really giving it a thought and considering broader context. In this post our new guest blogger, Darko Čengija of FatDUX, talks about best practices and their relation with best staring points in the user experience (and other disciplines).

As a user experience designers we are regularly in situations where our design decisions will make significant effect on the end users of the web site, application or generally any user interface or service we design. Apart from the need to understand business case and idea – probably the most important is to understand who are users of our interfaces?

Rarely passes a day when I don’t get invitation to some product demonstration, technology showcase claiming to be a presentation about UX. In most cases – developers show new UI controls, tech, code and claim to be „talking about UX“. I say stop trivializing – and learn the facts!

This is a post about customer service, customer frustration and customer / user experience. I’ve made a move from my old webhost Inside.hr to JustHost.com. Reason? Well, I was frustrated with their „customer service“. After careful consideration, I’ve decided to use JustHost.com. I want to share my (user) experience with you.

Setting proper pricing for your UX design work is crucial. It goes hand in hand with setting your customer’s expectations. Set the price too low and you will gain reputation of the same kind. Set it high – you will also set high expectations. If you can deliver on them – then keep it that way. Reason: it’s never just about the price.

Calculating and even trying to understand what all adds up to the UX ROI is difficult task. When we are faced with clients and investors – ROI is something they often ask for. How to even start thinking about return on investment in the field of user experience? Here I’m talking about UX ROI discussion tool and other metrics.

User experience design, web design, graphic design, logo design – design in general … You work, you want to get paid. Question of all questions is how to come up with right price. One that will be fair to your customers and one that will not make you feel underpaid.