Usability: Contextual inquiry
This is a slightly different approach to user testing sessions. It involves you going to the user’s location and watching them work there with the website (or the product in general).Read more
Usability: Data collection
You can write down comments about certain tasks, you can rate tasks numerically or you can combine both approaches. There is a wide range of different factors you can measure.Read more
Usability: Interaction with the user – Part 2/2
During the main scenario part of the session, your most important goal is to re-create the situation that the user would have had in their “usual” environment. Just observe what they do. Only during the second part (small tasks) should you participate more openly.Read more
Usability: Interaction with the user – Part 1
Remember that the user is probably doing this for the first time and they can be a bit intimidated by the entire setting. You are their guide – make sure that, before you even begin, they feel safe and calm.Read more
Usability: Where should the tests be held?
Basically, the two most obvious choices are at the user’s premises or at yours. Which you decide on depends on the context of use (of the website) and the kind of feedback you want to collect.Read more
Usability: Recruiting participants for usability testing
You can either try to find participants by yourself, or you can hire an agency. In any case, scheduling the testing of all of them will not be easy, and don’t be too optimistic about the number of no-shows.Read more
We are ready to set the studio on fire!
Two months ago, we moved to a new playground space. From 90m2 to 180m2. From 3 rooms to 6 rooms. From an apartment to a house. From a main city street, uphill, almost far from civilisation. We have doubled almost everything.Read more
Usability: Designing a Test Scenario
Here it is, third part of Usability series dealing with test designs. Once you know what the user should do, design the entire test session. The whole test session should be made up of two parts: the main scenario and small tasks.Read more